Website Privacy Policy — Sentinel CX Pro

1. Scope

This Website Privacy Policy explains how Sentinel CX Pro LLC ("Sentinel CX Pro," "we," "us," or "our") collects, uses, and protects information when you visit www.sentinelcxpro.com (the "Website").

This policy applies to all Website visitors. It does not apply to the Sentinel CX Pro application, which is governed by the Platform Privacy Policy available at www.sentinelcxpro.com/legal/platform-privacy.

2. Information We Collect

2.1 Information You Provide

When you submit a form on the Website, such as an inquiry or briefing request, we collect the information you voluntarily provide. This may include your name, business email address, company name, job title, number of business locations, area of interest, and any additional information you include in a message field.

You are not required to submit any information to browse the Website. Form submissions are voluntary.

2.2 Information Collected Automatically

When you visit the Website, certain technical information is collected automatically to support operation, security, and improvement of the Website.

Analytics. We collect anonymized, aggregated website usage data to understand how visitors use the Website. This data is collected without cookies, does not include personally identifiable information, and cannot be used to identify or track individual visitors across websites or sessions. Visitor identifiers are automatically discarded within 24 hours.

Server logs. Our hosting infrastructure may collect standard server log data, including Internet Protocol (IP) addresses, request timestamps, HTTP status codes, and referral URLs, as part of normal operation. This data is used for security monitoring, abuse prevention, and performance optimization.

Bot protection. The briefing request form uses Cloudflare Turnstile to distinguish human visitors from automated bots. Turnstile may collect your IP address, browser characteristics, and interaction data to produce a verification token. This data is processed by Cloudflare, Inc. under their privacy policy. We do not receive the underlying verification data — only a pass/fail result and an associated risk score.

2.3 Cookies and Similar Technologies

The Website does not use cookies for advertising, behavioral tracking, or cross-site identification.

The Website may use strictly necessary technologies, such as security tokens or session identifiers, that are essential for the operation of the Website and do not require consent under applicable law.

If we introduce non-essential cookies or similar technologies in the future, we will update this policy and present a consent mechanism before activating those technologies where required by law.

For more information, see our Cookie Policy at www.sentinelcxpro.com/legal/cookies.

3. How We Use Information

We use information collected through the Website for the following purposes:

Responding to inquiries. When you submit a form, we use the information you provide to respond to your request and evaluate whether our services may be relevant to your organization.
Operating and securing the Website. We use automatically collected technical information to maintain, monitor, and protect the Website against unauthorized access, abuse, or technical failure.
Improving the Website. We use aggregated, anonymized analytics data to understand how visitors use the Website and to improve its content, structure, and performance.
Complying with legal obligations. We may use information as required by applicable law, regulation, legal process, or governmental request.

We do not use information collected through the Website for automated decision-making or profiling that produces legal or similarly significant effects on individuals.

4. Legal Bases for Processing

For visitors in jurisdictions that require a legal basis for processing personal data, including the European Economic Area and United Kingdom, we process information on the following grounds:

Legitimate interests. Processing server log data and anonymized analytics for website security, abuse prevention, and performance improvement, where those interests are not overridden by your rights.
Consent. Where you voluntarily submit information through a form, your submission constitutes consent to our processing of that information for the stated purpose.
Legal obligation. Where processing is required by applicable law, regulation, or governmental request.

5. How We Share Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

We may share information with the following categories of service providers as reasonably necessary to operate the Website:

Hosting, infrastructure, and content delivery providers.
Email delivery providers for transactional notifications related to form submissions.
Database and storage providers for securely storing form submissions.
Rate limiting and abuse prevention providers to protect forms from automated misuse.
Professional advisors, including legal and accounting advisors, where reasonably necessary.
Legal and governmental authorities, where required by law, regulation, court order, or governmental request, or where reasonably necessary to protect the rights, safety, or property of Sentinel CX Pro LLC, our visitors, or the public.

6. Data Retention

We retain inquiry form data for up to 90 days following submission. If a business relationship is established, data may be retained in accordance with our platform agreements. When data is no longer required for its stated purpose, we will delete or anonymize it, subject to legal and contractual obligations.

Anonymized analytics data cannot be associated with individual visitors and is retained in aggregated form.

Server log data is retained by our infrastructure providers in accordance with their standard operational practices and is used only for security and performance purposes.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information.

California (CCPA/CPRA). California residents may have the right to know, access, correct, and delete personal information, and to opt out of the sale or sharing of personal information. We do not sell personal information or share it for cross-context behavioral advertising.

Texas (TDPSA). Texas residents may have rights to access, correct, delete, and obtain a copy of certain personal data, and to appeal a denial of a rights request.

Colorado Privacy Act. Colorado residents may have rights to access, correct, delete, and opt out of certain data processing.

European Economic Area and United Kingdom (GDPR). Individuals in the EEA and UK may have rights to access, rectify, erase, restrict processing, object to processing, and withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.

Data portability. Where required by applicable law, including GDPR Article 20, you may have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Authorized agents. California residents may designate an authorized agent to submit privacy requests on their behalf. We may require the authorized agent to provide written proof of authorization and may verify the identity of the consumer directly.

Non-discrimination. We will not discriminate against you for exercising your privacy rights. We will not deny services, charge different prices, or provide a different quality of service because you exercised a privacy right.

Submitting a request. To exercise any privacy right, contact us at privacy@sentinelcxpro.com. We may take reasonable steps to verify your identity before fulfilling a request. We will respond within the timeframe required by applicable law.

8. International Data Transfers

Information collected through the Website may be processed in the United States. If you are visiting from outside the United States, your information may be transferred to and processed in a country that may not provide the same level of data protection as your jurisdiction.

Where required by applicable law, we will use appropriate transfer safeguards, which may include Standard Contractual Clauses approved by the European Commission.

9. Security

We apply reasonable administrative, technical, and organizational measures to protect information collected through the Website. These measures include encryption in transit, access controls, security monitoring, and secure infrastructure.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting the information entrusted to us.

10. Children

The Website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information.

11. Third-Party Links

The Website may contain links to third-party websites or services not operated by Sentinel CX Pro LLC. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Website Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Where required by law, we will provide notice of material changes before the updated policy takes effect.

13. Contact

Sentinel CX Pro LLC Texas, United States